Privacy Policy
Last Updated: December 20, 2025
At TransUs Drives, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- •Name, email address, and phone number
- •Driver's license information and date of birth
- •Payment card information and billing address
- •Profile photo and preferences
- •Communication preferences and customer support inquiries
Automatically Collected Information
When you use our app, we automatically collect:
- •Device information (model, operating system, unique identifiers)
- •Location data (with your permission)
- •Usage data (features used, time spent, interactions)
- •IP address and network information
Rental Transaction Information
- •Rental history and vehicle preferences
- •Pickup and drop-off locations and times
- •Mileage, fuel usage, and vehicle condition reports
- •Insurance claims and accident reports
How We Use Your Information
We use the information we collect to:
- ✓Process and manage your vehicle reservations and rentals
- ✓Verify your identity and driver's license
- ✓Process payments and prevent fraudulent transactions
- ✓Provide customer support and respond to inquiries
- ✓Send booking confirmations, updates, and important notices
- ✓Improve our services, app functionality, and user experience
- ✓Personalize content and recommendations
- ✓Comply with legal obligations and enforce our terms
- ✓Send promotional offers (with your consent)
Information Sharing
We may share your information with:
- •Service Providers: Third-party companies that help us operate our business (payment processors, insurance providers, vehicle maintenance services)
- •Business Partners: Insurance companies for claims processing and vehicle manufacturers for warranty services
- •Legal Authorities: When required by law, court order, or government request
- •Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
Your information is shared only when necessary to provide our services or as required by law.
Data Security
We implement industry-standard security measures to protect your information:
- •Encryption of data in transit and at rest
- •Secure payment processing through PCI-DSS compliant providers
- •Regular security audits and vulnerability assessments
- •Access controls and employee training on data protection
- •Multi-factor authentication for account access
Your Privacy Rights
You have the right to:
- ✓Access: Request a copy of the personal information we hold about you
- ✓Correction: Request correction of inaccurate or incomplete information
- ✓Deletion: Request deletion of your personal information (subject to legal requirements)
- ✓Opt-Out: Unsubscribe from marketing communications at any time
- ✓Data Portability: Request a copy of your data in a portable format
- ✓Withdraw Consent: Withdraw consent for data processing (where applicable)
To exercise these rights, contact us at privacy@transusdrives.com
Additional Information
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Rental transaction records are retained for at least 7 years for legal and tax purposes.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitute acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
