Terms of Use
Last Updated: December 20, 2025
Welcome to TransUs Drives. These Terms of Use ("Terms") govern your access to and use of our mobile application, website, and car rental services. By using our services, you agree to be bound by these Terms. Please read them carefully.
Acceptance of Terms
By accessing or using TransUs Drives services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.
You must be at least 21 years old and hold a valid driver's license to use our car rental services.
Account Registration
Creating an Account
- •You must provide accurate, complete, and current information
- •You are responsible for maintaining the confidentiality of your account credentials
- •You must notify us immediately of any unauthorized access or security breach
- •One account per person; you may not share or transfer your account
Account Suspension or Termination
We reserve the right to suspend or terminate your account if:
- •You violate these Terms or any applicable laws
- •You provide false or misleading information
- •You engage in fraudulent or illegal activities
- •Outstanding payments or unresolved disputes
Rental Agreement
Booking and Reservation
- •All bookings are subject to vehicle availability
- •Prices are displayed in USD and may vary based on location, season, and demand
- •A valid credit or debit card is required to secure your reservation
- •Reservation confirmation will be sent via email and in-app notification
Driver Requirements
- ✓Minimum age: 21 years (25 for premium vehicles)
- ✓Valid driver's license held for at least 1 year
- ✓Clean driving record (no major violations in the past 3 years)
- ✓Valid insurance coverage or purchase of our insurance options
- ✓International drivers must provide an International Driving Permit (IDP)
Vehicle Use and Restrictions
You agree to:
- ✓Use the vehicle only for lawful purposes
- ✓Operate the vehicle in a safe and responsible manner
- ✓Comply with all traffic laws and regulations
- ✓Return the vehicle on time and in the same condition as received
- ✓Report any accidents, damage, or theft immediately
Payment and Fees
Pricing and Payment
- •Rental rates include the base vehicle cost and applicable taxes
- •Additional fees may apply for insurance, fuel, extra drivers, or equipment
- •Payment is processed at the time of booking or upon vehicle pickup
- •A security deposit may be held on your payment card during the rental period
Additional Charges
You may be charged for:
- •Late returns (hourly or daily rate)
- •Excess mileage beyond the agreed limit
- •Fuel if not returned at the same level
- •Cleaning fees for excessively dirty vehicles
- •Damage, accidents, or traffic violations
- •Toll road fees and parking tickets
Liability and Insurance
Your Liability
You are responsible for:
- •All damage to the vehicle during the rental period
- •Loss or theft of the vehicle, keys, or accessories
- •Traffic violations, parking tickets, and toll fees incurred
- •Mechanical damage caused by misuse or negligence
Insurance Coverage
We offer various insurance options:
- •Collision Damage Waiver (CDW): Reduces your liability for vehicle damage
- •Liability Protection: Covers third-party injury or property damage
- •Personal Accident Insurance: Covers medical expenses for you and passengers
- •Roadside Assistance: 24/7 emergency support for breakdowns
Insurance coverage details and exclusions are provided in your rental agreement.
Cancellation and Refunds
Cancellation Policy
- ✓Free Cancellation: Cancel up to 24 hours before pickup for a full refund
- ⚠Late Cancellation: Within 24 hours: 50% cancellation fee
- ✗No Show: No refund if you fail to pick up the vehicle
Refunds are processed within 5-7 business days to the original payment method.
Limitation of Liability
IMPORTANT: To the maximum extent permitted by law, TransUs Drives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
Our total liability for any claim arising from your use of our services shall not exceed the total amount paid by you for the specific rental giving rise to the claim.
Governing Law and Disputes
Governing Law
These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Dispute Resolution
Any disputes arising from these Terms or your use of our services shall be resolved through:
- Good faith negotiation between the parties
- Binding arbitration if negotiation fails
- Arbitration shall be conducted in accordance with the American Arbitration Association rules
Changes to These Terms
We reserve the right to modify these Terms at any time. Significant changes will be notified through the app or via email. Your continued use of our services after changes constitute acceptance of the updated Terms. We encourage you to review these Terms periodically.
Contact Us
If you have questions about these Terms of Use, please contact:
